Shipping Information

We want you to experience Earth Shoes with no worries! If you don't fall in love with your shoes you can return any unworn merchandise within 30 days.

Shipping Rates & Delivery Times

We offer standard and expedited shipping methods. Canadian Shipping Only. No International Shipping Available.

Standard shipping is free and is sent via Expedited service. We also offer Canada Post Xpresspost for a faster shipping method. The cost to ship Xpresspost will vary on your shipping address. 

Receive Free Canadian Standard Shipping on orders of $49 or more online or at valid Earthshoes Canada retail stores. Offer excludes gift cards. Your order will be shipped in 1-2 business days (Monday-Friday, excluding weekends and holidays) following receipt of your order. You will receive an email confirmation with the shipping tracking number when your order ships. Orders placed before 12pm EST will usually be shipped the same day. Valid only for online orders shipped inside Canada. Not valid for cash or cash equivalent toward previous purchases online or at any Earthshoes Canada retail stores.

Delivery Times

Delivery times may vary depending on product availability, your delivery address, and the day and time your order is received, and circumstances impacting delivery by your selected carrier. Earthshoes Canada is not responsible for delayed or mis-directed shipments. Occasionally, we may ship multiple piece orders out from multiple locations to get your order to you as fast as possible. In this case, you will receive an email outlining the aforementioned.

Shipping Tracking:

Once your order ships you will receive a shipping confirmation email including your shipment tracking link.

Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

Product Availability

Although Earthshoes Canada makes every effort to ship your order within two business days upon receipt of your order, shipping dates may vary based on product availability and time period of delivery (ie. holidays may take longer to ship). If the estimated shipping date changes, Earthshoes Canada will contact you via phone or email and provide a revised shipping date. Earthshoes Canada makes every effort to supply you with the products you ordered; however, there may be occasions when Earthshoes Canada confirms the product is available, and then determines the product is in fact not available. In this circumstance, Earthshoes Canada will contact you and suggest alternative products that might meet your needs. If you do not want an alternative product(s), Earthshoes Canada will cancel the order for product not available and issue a refund back to you.

Duties

Products ordered from Earthshoes Canada are shipped from Canada and will not incur additional duties, or charges. Earthshoes Canada only ships to Canadian addresses.

Shipping USA

To order from and ship to the US please visit earthshoes.com.

Date of Last Update: Jan 12th, 2021