Return PolicyWe want you to love the shoes you ordered from EarthShoes.ca!
If you are not satisfied with your purchase, we now offer Flat Rate Return shipping on unworn product(s) in its original packaging within 30 days of purchase. We suggest trying on your shoes indoors to make sure they fit and are to your liking before wearing them outside. We do not offer direct exchanges on merchandise. If you discover you need a different size, different color or style, please return your order and place a new order.
Refunds and replacements are only offered if the purchase was made directly on EarthShoes.ca.
If you purchased your product at a retail store or another online partner, please contact them directly to either exchange the product(s) or to obtain a refund.
Return ProcessWe offer a convenient return process and will provide you with a return shipping label.
Please contact Earthshoes Canada customer service at 1-800-465-3638 to request a Return Authorization Number (RA#) and a Canada Post shipping label. Please notify customer service if you would like to use the Canada Post offer, you can choose to to return the product via your choice of carrier at your own expense.
All product(s) returned must be accompanied by a Return Authorization Number and your original packing slip. Please include the packing slip with your return product and place the completed WWW RA# label on the outside of your return package.
For customer that agree to a Canada Post label, Canada Post will be providing you with a ground return label by email. Once you receive your emailed Return Label, simply print it out, place it on your box (over the old shipping label), and take the package to your nearest Canada Post outlet.
Please note you also have the option to return your unworn product via the carrier of your choice, at your own expense. Once we receive your package, we will process your return and we will deduct the flat rate return shipping amount from your refund.
The cost of the prepaid Return Shipping Label will be deducted from your refund. Please view the Return Shipping Label fee information below.
Return Shipping Label FeeThe flat rate return Fee is $15 CAD plus all applicable taxes.
The cost of the prepaid Return Shipping Label will be deducted from your refund.
ExchangesIf you would like to exchange your item, the quickest way to get an exchange / replacement is to place a new order. Place your new order for the item you would like, and return the one you don’t need at your convenience with our Flat rate return shipping fee (plus applicable taxes) or at your own expense with a courier of your choice. We will process your return and credit once we receive your package. (Pending Product inspection). For exchanges, the same policy applies as our return policy. Product(s) must be unworn, in its original packaging and within 30 days of purchase.
CancellationsIf for any reason, after placing your order, you need to cancel it please call 1-800-465-3638 from 8:30am-4:30pm EST Monday to Friday.
If your order has been shipped, you can return any items to Earthshoes Canada after receipt in accordance with our Return Policy above. Shipping charges are non-refundable (if applicable).
Defective ProductsContact us within 6 months from the date of purchase to request a Return Authorization Number (RA#) if your product is defective. All defective product returns must be accompanied by a Return Authorization Number (RA#) and your original packing slip. Earthshoes Canada will determine whether the product is defective upon receipt of the goods.
Misuse, abuse, or alteration of the product voids the warranty. If deemed defective, Earthshoes Canada, at its expense, will ship another of the same product, if available, free of charge. If the same product is not available, Earthshoes Canada will offer you a refund based on your original method of payment.
Misplaced Order InvoiceIf you have misplaced or deleted the original Sales Receipt or Order Confirmation email, registered users may obtain a new copy by logging into My Account if you have a registered account. The Order Confirmation reflects any discounts, shipping amounts, taxes, and original payment method details.
Earthshoes Canada is not able to accept returns or exchanges of merchandise purchased from any Earthshoes store in the United States or from www.earthshoes.com. Please contact the Earthshoes store in the U.S. where your purchase was made or visit www.earthshoes.com/store to learn about their return policy.
Date of last update: January 12th, 2021