Return Policy

We want you to love the shoes you ordered from EarthShoes.ca!
If you are not happy with your order for any reason, you may return your merchandise for a refund.

EarthShoes.ca accepts the return of unworn merchandise for up to 90 days from the date your order was shipped. We suggest trying on your shoes indoors to make sure they fit and are to your liking before wearing them outside. We do not offer direct exchanges on merchandise. If you discover you need a different size, different color or style, please return your order and place a new order.

Refunds and replacements are only offered if the purchase was made directly on EarthShoes.ca.

If you purchased your product at a retail store or another online partner, please contact them directly to either exchange the product(s) or to obtain a refund.


Return Process

We offer a convenient return process and will provide you with a prepaid return shipping label.

The cost of the prepaid Return Shipping Label will be deducted from your refund. Please view the Return Shipping Label fee information below.

To start the return process please visit our Return Page and simply enter your Order Number and Email Address and continue to select which products to return and receive a return shipping label.





Return Shipping Label Fee

We offer following flat rate cost for the Return Shipping Label. The cost depends on the number of products returned.

The cost of the prepaid Return Shipping Label will be deducted from your refund.
 

Units returned Return Shipping Label Cost
1 CA$ 4.95
2 CA$ 9.95
3 CA$ 14.95
4 or more CA$ 19.95
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