Privacy Policy

At Earthshoes Canada we respect and are committed to protecting your privacy. We support a general policy of openness about how we collect, use, and disclose your personal information.

This Privacy Policy tells you:

  • What information we collect
  • How we use that information
  • How we may share that information
  • How we protect your information
  • Your choices regarding your personal information

Please note that by visiting the Site directly or through another site, you accept the practices described in this Privacy Policy.

Information Collection

Information You Give Us We receive and may store any information you enter on the Site. For example, we collect information from you when you place an order, create an account, call us with a question, write a review, or use any of our services.

For the purpose of this Privacy Statement, "personal information" means information about an identifiable individual, such as your address, telephone number and e-mail address. Publicly available information, such as a public directory listing of your name, address and telephone number is not considered personal information under Canadian law. Earthshoes Canada will not collect, use or disclose your personal information in a way that is incompatible with this Privacy Policy.

Our primary purpose in collecting personal information from you and about you is to communicate with you and fulfill your orders as promptly and accurately as possible; we only collect personal information from and about you that is necessary to do this. Customers making a purchase are asked to provide personal information that will be used to process their order. We provide registered site visitors with access to their personal and transaction information, which is accessible to them by logging into their account. Personal information such as billing, shipping, and email addresses can be updated though the website.

Earthshoes Canada does not collect or disclose credit card account information provided by its customers. When customers pay using their credit cards, Earthshoes Canada submits the information needed to obtain payment to the appropriate clearinghouse. Credit card numbers used in transactions are encrypted prior to transmission. Earthshoes Canada users should not post personal information on any review page, as this information is made public. may utilize a "cookie." Cookies are small, removable data files stored by your web browser on your computer’s hard drive. Accepting cookies through your web browser is your personal choice. However, since cookies are used to remember the items you add to your shopping bag, if you choose to not accept cookies you will not be able to complete an order on our website. Earthshoes Canada and our trusted service providers use cookies and on our website to: help us recognize you when you arrive at our website; keep track of your order and preferences as you shop; analyze the performance of our advertising, promotions, marketing emails, the features of our website; or to deliver content in a format that your browser supports. We may also use cookies to personalize your shopping experience, speed your checkout process and improve the content of our website and emails.

Image tags work in conjunction with cookies. An image tag, also referred to as a clear GIF or web beacon, is a small image file that may be located on select pages on our websites.

The third-party advertising companies may also employ technology that is used to measure the effectiveness of ads. Any such information is anonymous. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No personal information about you is collected during this process. The information is anonymous and does not link online actions to an identifiable person. If you would like more information and want to explore the option of not having this information collected by third-party advertisers click here.

At this time, has contracted with Google to collect information about how website users navigate our websites. This information will be used only to generate anonymous visitor profiles, which do not contain personally identifiable information. The anonymous profiles are used to provide website users content specifically tailored to them. To opt out of Google's collection of information about how you navigate our websites, please go to

There are unrelated, third party web sites, such as third party online retailers, advertisers, or unrelated sites that we may link to, or that link to our website, these third parties may collect personal information directly from you. The information policies and practices of these third parties are not covered by this Privacy Policy. We do not control the privacy policies of third parties even if we provide hyperlinks or other access to their web sites. We are not responsible or liable for their independent policies and practices. Please review their privacy policies and practices. It is your responsibility to review them and decide if you are satisfied with their protections.

Information Use

We use the information we collect for things, including but not limited to, the following:

  • Fulfilling orders and requests for products or information
  • Processing returns
  • Tracking and confirming online orders
  • Marketing and advertising products and services
  • Conducting research and analysis
  • Establishing and managing your accounts with us
  • Communicating things like special events, sweepstakes, promotions and surveys
  • Identifying you on our websites and tailoring advertisements and offers to you (both on our websites and on other websites) based upon your visits to and other websites
  • Operating, evaluating and improving our business
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, enforce our agreements, and as we may otherwise deem appropriate.

Information Sharing does not sell, rent or trade your personal information with/to third parties.

We may share your information with third parties to perform services on our behalf such as:

  • Fulfilling orders
  • Delivering packages
  • Sending marketing communications
  • Conducting research and analysis
  • Providing chat functions

Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary or appropriate to comply with any rules, regulations, and laws. We also may share information in response to a government or regulatory agency request or when we believe disclosure is necessary or appropriate: (a) to protect the rights, property or safety of, our customers, or others; (b) and/or to prevent harm or loss; (c) and/or in connection with an investigation of suspected or actual unlawful activity.

We may also share personal information in the event of a corporate sale, merger, acquisition, change in control, dissolution, or similar event that involves or affects the Site.

Information Security

We have implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorized access or improper use. We will continue to enhance our security procedures as new technology becomes available. While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. By accessing this website and submitting your personal information, you acknowledge that you are assuming personal responsibility and also acknowledge that Earthshoes Canada Online and any related party or entity does not accept such responsibility.

Maintenance of Information

The information provided to Earthshoes Canada is saved indefinitely and may be stored on one or more databases maintained by Earthshoes Canada. While we cannot guarantee that loss, misuse or alteration of data will not occur, we make every effort to prevent such occurrences. Any other particularly sensitive information, such as credit card numbers collected for transactions, is encrypted prior to transmission by you to Earthshoes Canada.

Viewing and Updating Your Account

You can always access the personal information you have provided to Earthshoes Canada by logging into your account. You can make changes to this information to update your account anytime; simply log in to your account and access your account information by clicking on the "Modify profile" link. You may send us an email to delete your profile for you.

Your Responsibility

Users are responsible for the security of their username and password. Make sure you keep them in a safe place and do not share them with others. Always remember to log out after your session ends to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or Internet café, but even when using your private computer in your home. Please review our Terms and Conditions for additional information.


Except as described in this section, we will not sell, rent or disclose your personally identifying information to third parties without notifying you of our intent to share the information and giving you an opportunity to prevent your information from being shared.
Any exceptions to this policy of sharing your name, address or email address with a partner company will be done only with your permission. Earthshoes Canada also reserves the right to disclose information when required by law.

Your Choices

Upon your request, we will (a) correct any information we have about you; (b) stop sending e-mails to your e-mail address; and/or (c) disable your account to prevent any future purchases through that account. Please make these requests by contacting our Customer Service department by one of the following methods:

Online: Click here to contact us

Phone:(+1) 800-465-3638

Indeka Imports Ltd.
2120 Bristol Circle
Oakville, ON, L6H 5R3

Updates to this Privacy Policy

In the event we amend this Privacy Policy, posting the amended version will serve as notice to you of that change and the amended Privacy Policy will note its effective date.

Effective May 2, 2012

Last Updated on January 12, 2021
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